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Operations Support Coordinator
2 months ago
About the Role
Sunbelt Rentals is seeking a highly skilled and motivated Operations Support Coordinator to join our team on a fixed-term basis. As an Operations Support Coordinator, you will play a critical role in ensuring the smooth delivery of our hire process, from initial customer inquiry to post-hire feedback.
Key Responsibilities
- Manage customer transactions and documentation, ensuring accuracy and compliance with company policies and procedures.
- Partner with rehire partners to identify and implement service and system efficiencies, driving continuous improvement.
- Collaborate with all depots to ensure seamless communication and coordination.
- Effectively manage Sunbelt systems and procedures to ensure a smooth transition of the hire process.
- Manage customer invoicing, monitor additional POs, and provide financial reports.
About You
We're looking for a talented individual with a strong background in customer service or a similar role. You'll bring a unique blend of skills, including:
- Experience working in customer-facing roles, with a proven track record of delivering excellent customer service.
- Previous involvement in projects or organization of people, with a focus on driving results and improving processes.
- Strong written and communication skills, with the ability to negotiate and influence.
- Comfortable using your own judgment and initiative to make decisions in line with company policies and pricing structures.
- A flexible and adaptable approach, with a willingness to learn new IT systems and technologies.
What We Offer
As a Sunbelt Rentals employee, you'll enjoy a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. We're committed to supporting your career development and providing opportunities for growth and advancement.
