Data Analyst

3 weeks ago


Uxbridge, United Kingdom giffgaff | Certified B Corp Full time
About the Role

We are seeking a skilled Data Analyst to join our Community team at giffgaff | Certified B Corp. As a Community Data Specialist, you will play a key role in maintaining a fast-paced community forum and delivering industry-leading member experience.

Key responsibilities include regularly reporting on Community performance, improving communication and availability of community reporting and insight, and working closely with the BI and/or data teams to identify how this reporting can be systemised.

You will also liaise with product owners and the community team to identify frictionless methods of sharing data, statistics and reports between teams, and process and administer on a monthly basis, the payback points for community members.

What We Need From You

  • Intermediate or higher knowledge of SQL (any variety is fine)
  • Intermediate knowledge of Excel, including lookup functions and pivot tables
  • Experience with a visualisation tool like Tableau or PowerBI
  • Experience analysing data and presenting back key findings to a wide range of stakeholders
  • Experience working with cross-functional teams – including, Marketing, Customer Service, Product, Technology and BI teams

Our Commitment to Equity, Diversity and Inclusion

At giffgaff, we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. We believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives.


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