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Beauty Advisor

2 months ago

Belfast, United Kingdom ESTÉE LAUDER Companies Full time
Job Summary

The ELC Advisor is a key role within the ESTéE LAUDER Companies, responsible for delivering an exceptional customer experience and driving sales growth in Travel Retail locations.

Key Responsibilities
  • Develop and maintain in-depth product knowledge across multiple brands, including ELC's luxury beauty and fragrance offerings.
  • Provide personalized service to customers, utilizing exceptional communication and interpersonal skills to meet their needs and exceed their expectations.
  • Meet or exceed sales targets, while maintaining a high level of customer satisfaction and loyalty.
  • Collaborate with colleagues and management to achieve sales goals and improve overall store performance.
  • Stay up-to-date with competitor activity and market trends, using this knowledge to inform sales strategies and improve customer engagement.
  • Participate in ongoing training and development programs to enhance product knowledge and sales skills.
  • Contribute to a positive and inclusive store environment, fostering a culture of teamwork and customer-centricity.
Requirements
  • Previous retail or customer service experience, preferably in the beauty or luxury goods industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong product knowledge and sales skills, with a passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, with flexibility to adapt to changing sales and customer needs.
  • Availability to work a variety of shifts, including days, nights, weekends, and special events.
What We Offer

As an ELC Advisor, you will have the opportunity to work with a leading luxury beauty brand, developing your skills and knowledge in a dynamic and supportive environment. We offer competitive compensation and benefits, as well as opportunities for career growth and development.