Concierge Ambassador

About the Role

We are seeking a highly skilled Day Concierge to join our team at Abbatt Property Recruitment. As the first point of contact for residents, visitors, and contractors, you will be responsible for providing exceptional customer service and ensuring the smooth running of our residential developments.

Salary and Benefits

The successful candidate will receive a competitive salary of £29,170 per annum or £13.36 per hour, depending on experience. In addition, you will have access to a range of benefits, including opportunities for career development and professional growth.

Job Description

As a Day Concierge, your key responsibilities will include:

• Meet and greet residents, guests, and visitors in a professional and courteous manner
• Assist with enquiries, complaints, and requests from residents, suppliers, and tradesmen
• Ensure effective security of residents and the building at all times, including manning CCTV and car parking facilities
• Perform regular patrols of the building and report any faults or security breaches to the Building Manager
• Issue keys only to authorized personnel and maintain accurate records of sign-in and sign-out
• Be responsible for deliveries, parcels, and registered mail, and notify residents of any deliveries
• Maintain accurate and timely records for all residents via the platform 'Buildinglink'

Requirements

To be successful in this role, you will need:

• Previous experience within the hospitality industry, preferably in a similar role
• Significant experience providing exceptional levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety, and security procedures
• Proven ability to handle confidential information with professionalism and discretion