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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team at Southampton Airport as a Customer Service Assistant. This is an exciting opportunity to work in a fast-paced environment and contribute to the safe and efficient running of our business.
Key Responsibilities:- Conduct regular patrols of the car parks and surrounding areas to ensure the highest standards of customer service and safety.
- Monitor and maintain the appearance of the car parks and working areas, ensuring that company standards are achieved and maintained.
- Assist customers in distress or in need of assistance, utilizing the power pack for flat batteries and other equipment as required.
- Complete vehicle defect sheets prior to using any company vehicle and ensure compliance with customer procedures and the handling of money.
- Engage in radio communication with the APCOA bus drivers and answer the intercom in a professional manner, dealing with all queries in accordance with APCOA's operating procedures.
- Excellent communication skills and a smart, professional appearance.
- Flexibility and self-motivation, with the ability to work a 4 on, 4 off shift pattern.
- Able to use relevant systems to ensure the car park is maintained efficiently, with full training provided.
We are committed to creating a fair and inclusive work environment, where everyone has the opportunity to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
