IT Operations Shift Lead

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom OCC Computer Personnel Full time

Job Title: 24/7 Shift Team Lead - IT

Job Summary:

We are seeking an experienced IT Shift Team Lead to spearhead our 24x7 operations shifts. As a pivotal member of our team, you will be instrumental in managing, guiding, and enhancing the performance of our engineering team.

Key Responsibilities:

  • Oversee the shift operations, providing leadership and direction to a team of 24/7 Support Engineers.
  • Foster a collaborative environment that encourages innovation and continuous improvement.
  • Coordinate with engineers to ensure efficient and timely resolution of complex incidents.

Requirements:

  • Minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles.
  • Prior leadership or supervisory experience in a 24x7 operational environment.
  • ITIL Foundation certification required.

What We Offer:

As a member of our team, you will have the opportunity to work on exciting projects and be part of a dynamic and growing organization.

About Us:

OCC Computer Personnel is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients.



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