IT Operations Shift Lead
3 weeks ago
Job Title: 24/7 Shift Team Lead - IT
Job Summary:
We are seeking an experienced IT Shift Team Lead to spearhead our 24x7 operations shifts. As a pivotal member of our team, you will be instrumental in managing, guiding, and enhancing the performance of our engineering team.
Key Responsibilities:
- Oversee the shift operations, providing leadership and direction to a team of 24/7 Support Engineers.
- Foster a collaborative environment that encourages innovation and continuous improvement.
- Coordinate with engineers to ensure efficient and timely resolution of complex incidents.
Requirements:
- Minimum of 5 years in IT support, including significant experience in 2nd and 3rd line roles.
- Prior leadership or supervisory experience in a 24x7 operational environment.
- ITIL Foundation certification required.
What We Offer:
As a member of our team, you will have the opportunity to work on exciting projects and be part of a dynamic and growing organization.
About Us:
OCC Computer Personnel is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients.
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