Support Specialist
2 days ago
We are seeking a highly motivated Support Specialist to join our team in providing exceptional technology and innovation support services. As a key member of our support team, you will be responsible for delivering high-quality technical assistance and solutions to our customers.
The successful candidate will possess excellent technical knowledge and experience in supporting complex systems and applications. You will work closely with our development and project teams to ensure seamless communication and efficient resolution of customer issues.
In this role, you will be required to perform L1 – L3 support for a set of Business Applications, including COTS products and bespoke applications. You will also be responsible for helping customers solve technical issues within strict SLAs, answering questions about application features and capabilities, and developing customer-facing documentation as needed.
You will have the opportunity to work on a variety of maintenance tasks, including installation, configuration, and implementation of Business Applications. Additionally, you will provide estimates for specific items of project work and offer detailed support to others carrying out support or consultancy work.
Hands-on experience in at least two of the following technologies would be beneficial: SQL Server, Visual Studio, .NET, Web Development, PowerShell, and BMC Helix (Remedy) ITSM or another toolset.
Requirements- Demonstrates appropriate technical competence, excellent documentation skills, problem-solving skills, and experience working within a Quality environment.
- Excellent communication skills, planning, and organisational skills, with the ability to develop effective working relationships with internal and external customers.
A full clean driving license may be useful for occasional travel to customer premises. You must be willing to work on a 24*7 support call-out rota and varied shifts, including mornings, afternoons, and evenings.
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