IT Support Specialist

4 weeks ago

Huyton, Knowsley, United Kingdom Talent Full time
Job Opportunity: 2nd Line IT Support Analyst

We are seeking a skilled IT professional to join our team as a 2nd Line IT Support Analyst. In this role, you will be responsible for providing technical support to our clients, focusing on process enhancements, resolving long-standing tickets, and managing desktop and device support.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Resolve technical issues related to hardware, software, and network
  • Collaborate with the IT team to identify and implement process improvements
  • Manage and prioritize tasks to meet deadlines and deliver high-quality results
  • Develop and maintain knowledge of cloud technologies, including Office 365 and Azure

Requirements:

  • At least 2 years of experience in a 2nd line support role
  • Strong skills in hardware and software troubleshooting
  • In-depth knowledge of cloud technologies, especially Office 365 and Azure
  • Basic understanding of networking
  • Exceptional communication skills with a customer-focused approach
  • ITIL v3 or v4 certification (we can help gain the certification if you don't have it)
  • A proactive, self-driven mindset
  • Ability to prioritize and manage tasks independently
  • Proficiency in diagnosing and solving issues quickly

What We Offer:

  • A hybrid working pattern, with the option to work from home 2 days per week
  • A competitive salary and benefits package
  • The opportunity to work with a talented team and contribute to the growth and success of our company

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a skilled IT professional looking for a new challenge, we encourage you to apply.

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