Operations Director

3 weeks ago


Bristol, Bristol, United Kingdom Practice Plus Group Full time
About Us:

Practice Plus Group is a leading independent provider of healthcare services to the NHS. With a reputation for excellence and innovation, we are committed to delivering high-quality care to our patients and clients. We are passionate about developing our people and providing opportunities for career growth and development.

We are seeking an experienced Operations Director - Planning to join our team in Bristol. This is a full-time hybrid position, based on our site in Bristol, with some travel required to other sites.

Main Responsibilities:
* Lead the planning team from a long, medium, and short-term perspective.
* Chair weekly planning sessions and contribute to monthly long-term planning/Annual plan progress sessions.
* Highlight areas of challenge in the plans and provide timely visibility of any areas requiring corrective action.
* Collaborate with our WFM Systems Development Manager to develop systems and models that accurately reflect performance.
* Ensure accuracy of our WFM system for hourly paid employees to minimize payroll errors.

Requirements:
* Significant experience working in contact centre planning teams.
* Broad range of computer and telephone systems skills.
* Strong Excel knowledge and skills.
* Working experience of Avaya WFM (Verint) and Avaya CMS.
* Understanding of Integrated Urgent Care.

Salary: £70,000 - £90,000 per annum depending on experience.

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