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Team Member

2 months ago

Harpenden, Hertfordshire, United Kingdom Wells & Co Managed Full time

Job Summary:

We are seeking a talented and motivated Front of House staff to join our team at Wells & Co Managed. As a Front of House staff, you will be responsible for delivering an exceptional customer experience and a mouth-watering food offering.

Key Responsibilities:

  • Customer Service: Take responsibility for the customer journey, ensuring their experience is second to none.
  • Order Taking and Payment Processing: Take accurate orders and work closely with kitchen staff to ensure seamless service.
  • Menu and Drinks Recommendations: Confidently recommend menu and drinks offerings to customers.
  • Service Standards and Quality Control: Observe service and standards, reporting any incidents or issues to management.
  • Teamwork and Support: Be a supportive and proactive team member, working collaboratively with colleagues to achieve excellent customer service.

Requirements:

  • Previous Experience: Previous experience working front of house in a hospitality or customer-facing environment.
  • Passion for Food and Beer: Enthusiasm and passion for food and beer, with a desire to deliver exceptional customer experiences.
  • Excellent Communication Skills: Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.
  • Results-Driven and Ambitious: A result-driven and ambitious individual keen to develop their career and grow with our company.

About Us:

Wells & Co Managed is a leading hospitality company, offering a range of services including pubs, restaurants, and hotels. We are committed to delivering exceptional customer experiences and providing our staff with opportunities for career development and growth.