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Head of Membership Development

2 months ago

Glasgow, Glasgow City, United Kingdom FISITA Full time
Job Summary

To drive the growth and development of FISITA's membership, member engagement, and retention, we seek a highly motivated and experienced professional to lead our membership team. The successful candidate will be responsible for delivering and developing the FISITA membership value proposition, aligned with the organization's post-covid development plans.

Key Responsibilities
  • Develop and implement strategic membership prospecting, recruitment, engagement, and retention activities, leveraging industry knowledge and networks, FISITA member relations, events, and associated opportunities.
  • Create and manage delivery of membership target lists and maintain the central CRM of existing members, utilizing intelligence gathered to maximize FISITA's member knowledge and engagement strategies.
  • Deliver point of contact continuity to existing members, growing the relevance of FISITA through development of individual colleague relations within each Corporate Member company and National Society.
  • Review and develop plans to sustain and develop engagement with existing and potential new members, including targeting of specific technical areas for new member recruitment activity.
  • Collaborate with the Marketing and Communications team to co-create promotional materials such as social media assets, flyers, brochures, and videos.
  • Ensure business administration is kept up to date through collaboration and communication with Finance, Communications, and Membership areas of the business.
Personal Specification
  • At least two years' experience in a relatable position with a demonstrable, successful track record of high performance in membership recruitment, engagement, retention, and successful development and delivery of innovative member benefits and activities.
  • Self-motivated with a strong desire to achieve individual and team KPIs.
  • Excellent interpersonal and influencing skills at all levels within the team and membership community.
  • Positive and flexible attitude to work, working with others and collaborating with colleagues.
  • Exceptional organizational skills, accuracy, and attention to detail.
  • Experience and working knowledge of membership organizations.
  • The ability to represent FISITA effectively and professionally.