Digital Workplace Experience Lead

6 days ago


Leamington Spa, Warwickshire, United Kingdom undisclosed Full time
About the Role

 

We are seeking a talented Digital Workplace Experience Lead to join our team at Telent. As a key member of our IT Workplace team, you will be responsible for delivering exceptional IT user experience for all end-user devices and services at our core locations and remotely.

 

  1. Drive and deliver a culture of exceptional IT user experience at Telent
  2. Lead, manage, mentor, and provide subject matter expertise to IT Workplace Engineers located onsite and remotely
  3. Collaborate with key ITCS and business stakeholders to identify service improvements
  4. Play a pivotal role leading key IT Workplace projects and initiatives, including new technology introductions and device refresh programs
  5. Collaborate with Service Design, Tech Workplace, and Service Desk to identify and implement continuous improvement initiatives, including Tel Us
  6. Review and own IT Asset Management processes for end-user devices and services, identifying improvement opportunities and monitoring assigned budget
  7. Review the current processes/procedures and knowledge base for the team and identify opportunities for improvement

 

About Us

Telent is a leading technology company and specialist in the design, build, support, and maintenance of mission-critical communications and technology. We help connect thousands of people and communities using the best technology and innovation available.

 

What We Offer

We offer a range of benefits, including:

  1. 34 days holiday, including public holidays, plus the option to buy or sell five days each year
  2. Company pension scheme
  3. A range of family-friendly policies
  4. Occupational health support and wellbeing Portal
  5. Discounts on Cinema, Restaurants, and Shopping with Telent Reward scheme

 



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