Digital Infrastructure Operations Manager

1 month ago


Leamington Spa, Warwickshire, United Kingdom Telent Technology Services Ltd Full time
Job Description

As a Digital Infrastructure Operations Manager at Telent Technology Services Ltd, you will play a pivotal role in driving exceptional IT user experience for employees across the organisation. Reporting into the Head of User Experience, this key operational and customer-facing role is focused on delivering outstanding support and guidance for IT incidents and requests via a team of onsite/remote Workplace Engineers.

About the Role

This hybrid working role requires you to be in our Warwick office 3 days per week, with ad-hoc travel to other offices as needed. Your primary responsibilities will include:

  • Leading, managing, mentoring, and providing subject matter expertise to IT Workplace Engineers located onsite and remotely.
  • Collaborating with key ITCS and business stakeholders to identify service improvements.
  • Playing a pivotal role leading key IT Workplace projects and initiatives, including new technology introductions and device refresh programs.
  • Collaborating with Service Design, Tech Workplace, and Service Desk to identify and implement continuous improvement initiatives.
About You

To succeed in this role, you will have considerable experience supporting hardware, software, and operating systems in a modern workplace environment. Additionally, you should possess strong people management skills and excellent communications and stakeholder management skills.

What We Offer

We provide a comprehensive benefits package, including:

  • A competitive salary of £55,000 - £65,000 per annum.
  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year.
  • Company pension scheme.
  • A range of family-friendly policies.
  • Occupational health support and wellbeing Portal.
  • Discounts on Cinema, Restaurants, and Shopping with Telent Reward scheme.


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