Field Service Technician

2 days ago

Biggleswade, Central Bedfordshire, United Kingdom Liebherr-Great Britain Ltd. Full time

A talented Field Service Technician is required to join our team at Liebherr-Great Britain Ltd. to contribute to the success of the company by carrying out effective maintenance and repair work on equipment out at customer premises or on site.

Key Responsibilities
  • Carry out, servicing, inspection and repair of all Ship to Shore Cranes (STS), Rubber Tyred Gantry Cranes (RTG) & Rail Mounted Gantry Cranes (RMG) products and equipment at customer premises or on site or if required at the appropriate depot.
  • Electrical and PLC fault diagnosis and repair.
  • Diesel engine service and repair.
  • Assisting in repair, building and dismantling both Ship to Shore, Rail / Rubber Tyre Gantry Cranes.
  • Work closely with Technical for support and training.
  • Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
  • Ensure all service information is read, understood and filed.
  • Develops an effective working relationship with the support team at the depot and can support others where required.
  • Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
  • Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
  • Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in an condition that satisfies the customer.
  • Works in accordance with the company quality assurance guidelines.
  • Proactively seeks new opportunities to develop personal skills and looks at opportunities out in the field to apply these.
  • To work additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support, if such a programme is implemented.
Requirements
  • GCSE's grade A to C – or equivalent) in Maths and English.
  • Completion of a recognised apprenticeship to NVQ level 3 or equivalent in a related industry.
  • Electrical and PLC knowledge.
  • Full clean driving license.
Benefits
  • Competitive salary and benefits.
  • Training and personal development programs.

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