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Officers Mess Manager

2 months ago

Oakham, Rutland, United Kingdom ESS Full time
About the Role

We are seeking a highly skilled and experienced Culinary Operations Manager to join our team at ESS, a leading provider of food and hospitality services to the Defence, Government, and Energy sectors.

Key Responsibilities
  • Food Preparation and Service: Prepare and present high-quality food to the highest standards, ensuring exceptional customer satisfaction.
  • Team Supervision: Supervise and motivate a team of culinary and catering staff to deliver impeccable food and customer service.
  • Operational Efficiency: Oversee the efficient operation of all in-unit catering activities, including inventory management, budget monitoring, and implementing action plans to drive sales and growth.
  • Communication and Liaison: Communicate effectively with customers, line managers, and other stakeholders to ensure seamless service delivery and exceed customer expectations.
  • Training and Development: Support and train team members to enhance their skills and knowledge, leading to improved performance and career progression.
  • Health and Safety: Implement and review Health and Safety standards to ensure compliance across all catering and service teams.
Requirements
  • Culinary Experience: Minimum of two years of experience in a similar role, with a proven track record of delivering high-quality food and customer service.
  • Team Management: Experience in managing teams in a fast-paced environment, with excellent communication and organizational skills.
  • Certifications: Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2, and a Basic Food Hygiene certificate.
  • Financial Acumen: Demonstrate excellent financial management skills, with the ability to manage budgets and drive sales growth.
  • Personal Qualities: Be an ambitious and motivated individual, with a passion for delivering exceptional customer service and a commitment to ongoing learning and development.