Service Advisor
4 weeks ago
Job Title: Service Advisor
Location: Accident and Repair Site
Salary: Up to £35,000 (depending on experience) + bonus (OTE Up to £42,000)
Job Purpose:
To deliver exceptional customer service and drive the standard in customer care at our accident and repair site in Woolwich. As a Service Advisor, you will be the first point of contact for customers and will be responsible for managing the relationship between customers and the dealership.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base.
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our products and services.
Essential Skills & Experience:
- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of 'Right to work in the UK'
What We Offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Company vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
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