Customer Service Coordinator

2 weeks ago


Daventry, Northamptonshire, United Kingdom The Recruitment Co. Full time
Customer Service Administrator

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing sales orders, and maintaining accurate records.

Key Responsibilities:
  • Provide a warm and friendly first point of contact to all external contacts
  • Process sales orders accurately and in a timely manner, including sending order confirmations with shipment dates
  • Process credit card payments via virtual terminal
  • Record customer contact and relevant details in our contact database (Microsoft Dynamics 365)
  • Release orders for shipment to the warehouse accurately and in a timely manner
  • Relay delivery date changes or updates to customers as needed
  • Troubleshoot customer issues, maintaining control and ensuring full communication to final resolution
  • Generate quotations for customer requirements and follow up as necessary, recording feedback and liaising with managers to ensure competitiveness
  • Develop technical product information and applications
  • Source customer requested items from our vendor base and beyond, as needed
  • Place purchase orders with vendors for special order and drop ship requirements
  • Process paperwork for system-generated inventory purchase orders
  • Record vendor contact and relevant details in our ERP system (Microsoft Navision)
  • Develop technical product information and applications
  • Familiarize yourself with works order system and office procedures
  • Assist other team members with transactions in other departments, as needed
  • Contribute to business development
Requirements:
  • Previous experience in a fast-paced environment dealing with parts and stock
  • Reliable, good organizational skills, enthusiastic, and conscientious
  • Excellent communication skills
  • Willingness to learn and train on technical aspects of our client's product

Please submit your CV for consideration.



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