Customer Service Representative
3 weeks ago
About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? If the answer is yes, there's a place in our Customer Service team for you. As a Customer Service Administrator, you'll play a crucial role in delivering exceptional customer experiences and building strong relationships with our clients.
In this key position, you'll be responsible for handling customer inquiries, resolving issues, and providing product knowledge to maximise upselling opportunities. Your days will be filled with communicating with customers via telephone, email, and website requests. You'll take ownership of the customer journey, from initial enquiry to post-hire feedback, ensuring seamless interactions and continuous improvement.
This is an exciting opportunity for individuals with a background in customer service or administration, ideally with industry experience, to join a dynamic and operational business that values its employees and strives for excellence.
- Proven experience in a Customer Service or administrator role
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider business
- Exceptional communication skills, including negotiating and influencing, to engage and build relationships with internal and external customers
- Ability to use your own judgment and initiative to make decisions in line with company policies and pricing structures
- A highly supportive and collaborative team player with a flexible and adaptable approach
- Commitment to continuous improvement, with a proactive approach to suggesting and implementing process improvements
- Good level of computer literacy in MS Office packages
Salary: £25,000 - £30,000 per annum
We offer a competitive salary and benefits package, including access to training and development opportunities.
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