Training Centre Coordinator

2 weeks ago

Walsall, Walsall, United Kingdom Network Rail Full time
About the Role

As a Training Centre Coordinator at Network Rail, you will play a pivotal role in ensuring the effective coordination and execution of our training programmes. You will support the training centre to deliver a fully resourced and optimised delivery plan for our customers.

Key Responsibilities
  • Produce a robust training delivery plan to accommodate all Network Rail Training Catalogues and meet annual key performance indicators and customer demand in conjunction with delegates and training team members.
  • Maximise trainer and venue utilisation through regular reporting, monitoring and collaboration with delegates and training team members. Consider the health and wellbeing of trainers and customers when producing the training plan.
  • Actively support delivery of the Planning and Administration volumes and annual Key Performance Indicators.
  • Understand approved supplier frameworks and adhere to framework policy when liaising with external training suppliers to procure services to meet training demand in line with customer budgets.
  • Forecast the cost of the training delivery plan against customer budgets and monitor records of expenditure on external suppliers to identify risks to the training delivery team.
  • Collaborate with external suppliers, colleagues in the Planning and Administration and delivery team to offer a seamless and consistent service to training delivery teams and customers.
  • Act as a contact point for the central P&A team & liaise with Central team on behalf of delivery to resolve local planning concerns/issues.
  • Support with reactive changes to the training delivery plan, supporting the Training Delivery Manager with the smooth/efficient running of courses and day-to-day support activities within the Centre- including ordering of equipment or co-ordinating 3rd party Trainers on site.
  • Support the Training Support Manager with Regional/Route requests or delivery schedule changes.
  • Propose and support improvements to the Planning and Administration system to deliver an effective, efficient, customer focussed, flexible and agile planning service. Escalating where applicable.
Requirements
  • Excellent communication skills
  • Excellent customer service skills
  • Excellent attention to detail and quality driven approach to working
  • Ability to organise and prioritise own workload
  • Demonstrable experience of planning
  • The post holder may be required to cover multiple locations
Desirable
  • Understanding of the railway competence management system
  • A knowledge of the railway industry and rail training sector
  • A knowledge of training catalogue and training supply chain

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