Enterprise Support Systems Manager

6 days ago


Glasgow, Glasgow City, United Kingdom Eden Scott Full time

About the Opportunity

Overview

As an experienced Infrastructure Support Engineer, you will be responsible for delivering 3rd-line operational support for backend IT systems, utilising your technical expertise to manage enterprise-level IT systems. You will be part of our global clients' infrastructure team, working collaboratively to drive innovation and excellence in IT infrastructure.

Responsibilities:
  • IT System Management: Manage and optimise enterprise-level IT systems, ensuring seamless operation.
  • SCCM Specialisation: Manage and optimise SCCM for efficient deployment, updates, and endpoint management.
  • VMware Administration: Administer and maintain VMware environments, ensuring peak performance and scalability.
  • Windows & Active Directory Support: Support and optimise Windows Server environments (2016-2022) and Microsoft Active Directory.
  • SAN Management: Oversee robust storage solutions like DellEMC, HPE, and vSAN.
  • Automation Expertise: Develop and implement scripts and tools to streamline infrastructure processes (PowerShell, APIs).
  • Cloud Proficiency: Manage Azure, M365, and Entra ID, supporting cloud adoption and integration.
  • Security & Compliance: Ensure adherence to IT security protocols, change control processes, and industry best practices.
  • BAU: Patching Microsoft, managing the infrastructure that everything sits on - applications, MFA, monitoring across the estate - PRTG, SolarWinds.
Requirements:
  • A strong track record of 3rd Line Support.
  • Extensive experience with SCCM for deployment and systems management.
  • Advanced skills in VMware virtualisation technologies.
  • Experience in Windows Server, Microsoft Back Office products, and clustering technologies.
  • Scripting expertise, particularly in PowerShell for automation and maintenance.
  • Familiarity with SAN storage and cloud-based systems.
  • A deep understanding of ITIL processes, incident resolution, and agile methodologies.
What We Offer:
  • A market-competitive salary: £65,000/year.
  • A comprehensive benefits package.
  • The opportunity to work on global projects, solve complex challenges, and drive innovation across IT infrastructure.
  • A fast-paced, collaborative environment.
  • Hybrid working from Glasgow city centre.
  • The chance to participate in on-call rotations and occasional out-of-hours work.


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