Concierge Assistant

4 weeks ago


Cromer, Norfolk, United Kingdom Sanctuary Group Full time
Job Title: Concierge

Sanctuary Group is seeking a Concierge to join our team at our Homelessness Service in Cromer. As a Concierge, you will be the first point of contact for customers, providing a warm and welcoming environment.

Key Responsibilities:
  • Develop good relationships with customers, helping them develop life skills
  • Handle occasional emergency/challenging situations
  • Go above and beyond to ensure an excellent service is provided to our customers
  • Occasionally organise and run social activities
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensure the security of the service is maintained
  • Writing and updating customer notes
Requirements:
  • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
  • Previous experience working under challenging circumstances
  • Good communication skills
  • Ability to use IT systems confidently
What We Offer:
  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

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