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Team Coordinator

2 months ago

Greenhithe, Kent, United Kingdom Fire Design Solutions Full time

About Fire Design Solutions

FDS Contracting LTD is a leading specialist in the design, installation, and maintenance of smoke ventilation systems. As a dynamic and growing company, we are seeking a highly organized and detail-oriented Team Administrator to join our sales and estimating department.

Key Responsibilities

  • Liaise with team members and clients to ensure seamless communication and coordination.
  • Arrange meetings and client entertainment for the sales team, ensuring a professional and welcoming experience.
  • Process enquiries, download and store information accurately, and respond to client requests in a timely manner.
  • Raise orders and send acknowledgement letters, maintaining a high level of customer satisfaction.
  • Input data into internal systems and spreadsheets, ensuring data integrity and accuracy.
  • Perform general administration tasks, including scanning, filing, and processing expenses.
  • Assist with CRM and sales forecasting reports, providing valuable insights to the sales team.
  • Process client surveys and feedback, ensuring a high level of customer satisfaction.
  • Complete Pre-Qualification Questionnaires (PQQ's) and other administrative tasks as required.

Requirements

  • Excellent verbal and written communication skills, with the ability to liaise with all levels of the business and external clients.
  • Proficient IT skills, particularly in Microsoft Office, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Confident, empathetic, calm, and impervious when speaking to clients.
  • Strong time management skills, allowing for effective prioritization of tasks.

Preferred Qualifications

  • GCSE Maths and English (Grade C/4 or above)
  • Proven work experience as a Team Coordinator, Administrator, or similar role.
  • Familiarity with the construction industry, preferably with experience in sales and estimating.
  • Experience with Salesforce, Eque2, Sage, and Constructionline, although not essential.

What We Offer

  • Company performance-related bonus scheme
  • Income Protection and Life Insurance
  • Team and company-wide summer and Christmas parties
  • Free electric charging on-site
  • Employee of the Month Scheme
  • Training and Development
  • Vitality Private Healthcare Plan