Technical Service Provider

8 hours ago


Huddersfield, Kirklees, United Kingdom pyramid8 Full time
About the Job:

We are looking for an experienced Technical Service Provider to join our team at pyramid8. As a key member of our technical support team, you will be responsible for delivering high-quality technical services to our clients, including desktop support, network administration, and equipment installation.

Responsibilities & Deliverables:
  • Provide expert technical support and troubleshooting services to ensure minimal downtime.
  • Collaborate with cross-functional teams to deliver projects and meet business objectives.
  • Manage and maintain helpdesk tickets, escalating complex issues to senior engineers when necessary.
  • Develop and implement processes to improve service delivery and customer satisfaction.
  • Work closely with 3rd party suppliers to ensure seamless service delivery.
  • Conduct regular asset audits to ensure optimal resource utilization.
  • Design and implement local networks and Wi-Fi infrastructure to support business growth.
Requirements:
  • Previous experience in 1st and 2nd line IT support, with a focus on technical service delivery.
  • Strong knowledge of MS Products, Windows operating systems, AD/Exchange, Terminal Server, Group Policy, Anti-Virus.
  • Excellent communication skills to interact effectively with internal and external personnel.
  • Experience in network administration, server management, and security best practices.
  • Proficiency in desktop support, laptop setups, printer installations, LAN, Wi-Fi, VPNs, lease lines, and video conferencing facilities.
  • MDM experience is advantageous.
  • Able to work independently, prioritize tasks, and maintain performance under pressure.
  • Excellent organizational skills, focused on meeting deadlines in a fast-paced environment.

The estimated salary for this position is £40,000-£50,000 per annum, depending on experience.



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