Technical Service Provider
8 hours ago
We are looking for an experienced Technical Service Provider to join our team at pyramid8. As a key member of our technical support team, you will be responsible for delivering high-quality technical services to our clients, including desktop support, network administration, and equipment installation.
Responsibilities & Deliverables:- Provide expert technical support and troubleshooting services to ensure minimal downtime.
- Collaborate with cross-functional teams to deliver projects and meet business objectives.
- Manage and maintain helpdesk tickets, escalating complex issues to senior engineers when necessary.
- Develop and implement processes to improve service delivery and customer satisfaction.
- Work closely with 3rd party suppliers to ensure seamless service delivery.
- Conduct regular asset audits to ensure optimal resource utilization.
- Design and implement local networks and Wi-Fi infrastructure to support business growth.
- Previous experience in 1st and 2nd line IT support, with a focus on technical service delivery.
- Strong knowledge of MS Products, Windows operating systems, AD/Exchange, Terminal Server, Group Policy, Anti-Virus.
- Excellent communication skills to interact effectively with internal and external personnel.
- Experience in network administration, server management, and security best practices.
- Proficiency in desktop support, laptop setups, printer installations, LAN, Wi-Fi, VPNs, lease lines, and video conferencing facilities.
- MDM experience is advantageous.
- Able to work independently, prioritize tasks, and maintain performance under pressure.
- Excellent organizational skills, focused on meeting deadlines in a fast-paced environment.
The estimated salary for this position is £40,000-£50,000 per annum, depending on experience.
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Technical Service Specialist
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