IT Supervisor Lead

4 weeks ago


Crawley, West Sussex, United Kingdom DGH Recruitment Careers Full time
IT Supervisor Job Description

A leading law firm in Crawley is seeking an experienced IT Supervisor to join their team on a permanent basis. The successful candidate will be responsible for providing first and second line user IT support, supervising the IT Support team, and ensuring the highest level of service delivery.

Key Responsibilities:
- Working closely with the outsourced IT Support desk to provide first and second line user IT support
- Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided
- Stay in regular contact with users across the firm
- Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence
- Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required
- Run a daily stand-up with the IT Support team to align internal resourcing with business priorities
- Attend a daily stand-up with the outsourced IT Support desk
- Provide guidance and advice to the internal IT Support team where required
- Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels
- Ensure calls to the internal IT Support team are answered promptly
Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required

Requirements:
- A strong knowledge of Wi-Fi and network infrastructure
- Experience in supervising a team of IT Support staff
- Excellent communication and interpersonal skills
- Ability to work under pressure and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically

About DGH Recruitment Careers:
DGH Recruitment Careers is a leading recruitment agency specializing in IT and technology roles. We work closely with top law firms in Crawley to provide high-quality candidates for their IT needs. If you are a motivated and experienced IT Supervisor looking for a new challenge, please apply today.

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