Care Supervisor

2 weeks ago

Crawley, West Sussex, United Kingdom Right at Home Full time
Job Title: Care Supervisor - Field Care Lead

Right at Home Reigate and Crawley is seeking a highly organized and compassionate Field Care Supervisor to join our expanding office. As a key member of our team, you will be responsible for ensuring seamless communication between the care team, management, and our valued clients.

Main Duties and Responsibilities:

  • Support caregivers in their daily roles by monitoring, supervising, and mentoring care givers.
  • Assist with onboarding new caregivers, introducing them to clients and helping them settle into their roles.
  • Update client care plans, risk assessments, and daily routines based on new information.
  • Maintain ongoing service user compliance by conducting care plan and risk assessment reviews.
  • Ensure outstanding compliance across the business and support achieving a minimum of 'Good' in CQC inspections.
  • Monitor and assess client satisfaction.
  • Respond and record client and next of kin queries.
  • Deliver care calls as required during emergencies or gaps in the rota.
  • Participate in the on-call telephone support service for caregivers outside office hours.
  • Continually review and improve processes to ensure the most effective and efficient service delivery.
  • Act on your initiative and exercise decision-making skills where appropriate.
  • Contribute to the growth and development of the business, achieving targets and delivering within budgets.
  • Build relationships with clients and their families to ensure outstanding personalized care is provided at all times.
  • Meet the training needs of all staff effectively, assist with induction programmes, and identify and provide ongoing training needs.
  • Deliver parts of the induction training and assess the competency of care assistants completing the Care Certificate.

Requirements for a Care Supervisor:

  • A valid driving license and access to a reliable car is essential.
  • A minimum of 2-3 years' experience within a health and social care environment is essential.
  • Previous experience as a senior care assistant or supervisor is desirable.
  • Experience using digital care records.
  • Relevant qualification, such as Health and Social Care NVQ or Care Certificate.
  • Excellent written and spoken communication and interpersonal skills.
  • Proficient IT skills, including MS Office and computer systems knowledge.
  • Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours.
  • Highly organized with excellent planning and prioritizing abilities.
  • Ability to establish and maintain effective professional relationships within the community and office.
  • Strong administrative skills and ability to manage multiple workloads.

Perks & Benefits:

  • Competitive Pay and Mileage: Competitive hourly rates plus mileage and additional benefits.
  • Training and Support: With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit.
  • Feel Valued and Appreciated: We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognizing the amazing work they do.

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