Expert Mortgage Support Professional

3 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom fish4.co - Jobboard Full time

We are Fish4.co - Jobboard, a leading job board with an exciting opportunity for a Mortgage Advisor to join our experienced team. This role offers a chance to progress your career with excellent earning potential.

About the Role:

This position involves supporting the team with various tasks such as administrative duties, liaising with external parties, reviewing documents, and updating systems.

Key Duties:
  1. BUILDING STRONG CUSTOMER RELATIONSHIPS to deliver exceptional customer service.
  2. HANDLING DAILY CUSTOMER ENQUIRIES related to various mortgage products.
  3. SUPPORTING THIRD-PARTY CONTACTS through email and phone calls.
  4. ASSISTING WITH OFFICE ADMINISTRATION, DOCUMENT REVIEW, SYSTEM MAINTENANCE, AND MAIL HANDLING.
  5. SECURING ADDITIONAL INFORMATION to ensure customer application completeness.
  6. REVIEWING AND VERIFYING VARIOUS DOCUMENTS USING COMPUTER SOFTWARE.
  7. VERIFYING CUSTOMER SECURITY INFORMATION OVER THE PHONE.
  8. UPON TRAINING COMPLETION, PROVIDING MORTGAGE PRODUCT ADVICE AND PROCESSING CUSTOMER APPLICATIONS.
  9. EXCEEDING PERFORMANCE TARGETS WHILE ADHERING TO FCA REGULATIONS.
Qualifications and Skills:
  1. A HIGHLY MOTIVATED AND PROFESSIONAL INDIVIDUAL with a strong work ethic.
  2. PRIOR EXPERIENCE IN THE MORTGAGE INDUSTRY OR RELEVANT QUALIFICATIONS (CEMAP).
  3. A BASIC GRASP OF LENDING PRINCIPLES.
  4. EXCELLENT COMMUNICATION AND NUMERICAL SKILLS.
  5. THE ABILITY TO SIMPLIFY COMPLEX CONCEPTS FOR CLIENTS.
  6. PROFICIENCY IN ADMINISTRATIVE AND IT TASKS.

The successful candidate will undergo a credit check, DBS, and full reference checks prior to offer acceptance.



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