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Customer Service Planner

1 month ago


Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

About the Role

We are seeking a skilled Customer Service Planner to join our Moat Homes team based in Dartford. As a key member of our team, you will be responsible for scheduling appointments and ensuring our Service Level Agreements are met.

You will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, and use our MSi system to actively schedule available operatives and subcontractors to jobs.

About You

Candidates will have a background in Social Housing and Repair and Maintenance, with proven experience in scheduling/planning Disrepairs, Voids or Complex works.

You will be competent in communicating with direct operatives, subcontractors and residents, and have basic building maintenance knowledge to undertake a variety of maintenance tasks.

Benefits

  • Profit Share Discretionary Annual Bonus Scheme
  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Healthcare Cash Plan (Including 24hr GP)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription