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Customer Service Planner
1 month ago
About the Role
We are seeking a skilled Customer Service Planner to join our Moat Homes team based in Dartford. As a key member of our team, you will be responsible for scheduling appointments and ensuring our Service Level Agreements are met.
You will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, and use our MSi system to actively schedule available operatives and subcontractors to jobs.
About You
Candidates will have a background in Social Housing and Repair and Maintenance, with proven experience in scheduling/planning Disrepairs, Voids or Complex works.
You will be competent in communicating with direct operatives, subcontractors and residents, and have basic building maintenance knowledge to undertake a variety of maintenance tasks.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Healthcare Cash Plan (Including 24hr GP)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription