Service Architect

2 weeks ago

London, Greater London, United Kingdom Exponential-e Full time
Job Title: Service Architect

Job Summary:

We are seeking a highly skilled Service Architect to join our team at Exponential-e. As a Service Architect, you will be responsible for designing and implementing service-oriented architecture to meet defined customer requirements.

Key Responsibilities:

  • Design and present service-oriented architecture to meet defined customer requirements
  • Work with various teams and prospects to devise solutions based on customer requirements
  • Create and deliver customer presentations that promote and differentiate the value of the Exponential-e solution
  • Conduct pre-contract service architecture and design due diligence
  • Assist in the full handover of a service design to the delivery and operational teams post-contract signature
  • Act as a service-focused point of contact for prospects, customers, and the sales teams for Cloud & Managed Services
  • Assist in developing customer-specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
  • Coordinate service design with the Sales & Design Teams, Service Management and Managed Services stakeholders to ensure accuracy and feasibility
  • Develop and maintain a deep understanding of the Exponential-e product & service offerings
  • Assist with and lead practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
  • Regular liaison on interaction with stakeholder teams, namely Managed Services and Service Management
  • Assist with the upkeep of product collateral and solutions/bid documentation repository
  • Work closely with Service Transition Managers, Project Managers, and Programme Managers to ensure timely delivery of milestones aligned with Service Acceptance Criteria.

Requirements:

  • Proven experience working as a Service Architect or relevant role in a service, transition, sales or presales capacity
  • A strong understanding of Service models and frameworks – ITIL, IT4IT, SIAM, ISO20000
  • Ability to manage workload in a coordinated and prioritised manner, adhering to critical timelines such as bid deadlines
  • Demonstrable ability to translate customer service requirements into service architecture documentation and designs
  • Demonstrable ability to clearly articulate the benefits of a service architecture to customer business objectives
  • Commercially astute and confident within a customer-facing role, giving presentations, writing proposals, and holding customer calls/meetings
  • Ability to work with and coordinate an array of stakeholders within a complex response/bid framework

Requirements:

  • An appropriate background in Cloud and/or Managed Service Provider sector
  • Strong knowledge and understanding of Service Design and Architecture
  • Strong working knowledge of IT Service Management suites and tooling (preferably ServiceNow)
  • Demonstrable framework of industry-aligned knowledge (ITIL, IT4IT, TOGAF, SIAM)
  • Ability to translate complex Service Level Management (SLA, SLO, OLA, UC)
  • Comprehensive understanding of Service Dependencies

Security Clearance:

The role will be subject to you gaining and maintaining SC (Security Clearance) and NPPV3 (Non-Police Personnel Vetting Level 3). Travel throughout the UK to Exponential-e and customer sites will be required.

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