Facilities Management Director
2 days ago
ISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team.
The successful candidate will be responsible for ensuring exceptional service delivery across all aspects of the client site, including cleaning, catering, security, helpdesk operations, engineering, and customer experience.
Key Responsibilities:
- Oversee cleaning, catering, security, helpdesk operations, engineering, and customer experience
- Understand the broader strategy for the account and support the Account Director in planning and executing initiatives
- Identify opportunities for improvement and innovation to drive growth and profitability
- Contribute to the long-term success of the account by shaping the future of services
- Own delivery of facility services on sites within their remit
- Participate in an on-call rota and ensure BCP arrangements are appropriate
- Engage with building user stakeholders within their region
Requirements:
- Graduate calibre or equivalent experience in facility services or relatable industries
- Experience in FM management, including managing hard services and security
- Strong customer and client focus in a customer-facing environment
- Supplier management experience
- Ability to manage performance and identify improvements using management data
- Team player with experience in a contract/project/facilities management team
- Computer literate with good understanding and working knowledge of office software
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
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