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Facilities Management Director

2 months ago


Telford, Telford and Wrekin, United Kingdom ISS Facility Services UK Full time
Job Title: Workplace Services Manager

ISS Facility Services UK is seeking a highly skilled and experienced Workplace Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional service delivery across all aspects of our client sites.

Key Responsibilities:
  • Oversee Cleaning, Catering, Security, Helpdesk operations, Engineering, and customer experience across multiple sites.
  • Work closely with the Account Director to plan and execute initiatives that drive growth and profitability.
  • Identify opportunities for improvement and innovation, contributing to the long-term success of the account.
  • Participate in an on-call rota and ensure Business Continuity Plan arrangements are in place.
  • Engage with building user stakeholders and manage supplier relationships.
Requirements:
  • Graduate calibre or equivalent experience in facility services or a related industry.
  • Proven experience in FM Management, including managing hard services and security.
  • Strong customer focus and ability to work in a customer-facing environment.
  • Excellent communication and team management skills.
  • Computer literate with a good understanding of office software.
About ISS:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.

We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.