Advanced IT Solutions Specialist

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Henderson Scott Careers Full time

At Henderson Scott Careers, we're seeking a skilled Advanced IT Solutions Specialist to deliver top-notch support and solutions for our clients. This role involves working hands-on with clients, resolving technical issues via phone and tickets, and acting as an escalation point for other engineers.

Key Responsibilities:

  • Offering exceptional customer service via phone
  • Troubleshooting and resolving hardware and software issues
  • Helping onboard new customers and clients
  • Collaborating with other engineers to resolve complex customer issues

Required Skills and Qualifications:

  • Experience with Office 365 and Exchange
  • Proficiency in Active Directory, Group Policy, and Azure AD
  • Knowledge of Windows 10 & 11 and Servers
  • Strong communication and problem-solving skills
  • Networking experience with Switches, Routers, Servers, Firewalls, etc.
  • Virtualisation experience with VMware/Hyper-V
  • Experience with Backup Solutions
  • Prior experience in an MSP environment (desired)

We estimate the salary for this position to be around £35,000 - £45,000 per annum, depending on experience.



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