Advanced IT Solutions Specialist
1 day ago
At Henderson Scott Careers, we're seeking a skilled Advanced IT Solutions Specialist to deliver top-notch support and solutions for our clients. This role involves working hands-on with clients, resolving technical issues via phone and tickets, and acting as an escalation point for other engineers.
Key Responsibilities:
- Offering exceptional customer service via phone
- Troubleshooting and resolving hardware and software issues
- Helping onboard new customers and clients
- Collaborating with other engineers to resolve complex customer issues
Required Skills and Qualifications:
- Experience with Office 365 and Exchange
- Proficiency in Active Directory, Group Policy, and Azure AD
- Knowledge of Windows 10 & 11 and Servers
- Strong communication and problem-solving skills
- Networking experience with Switches, Routers, Servers, Firewalls, etc.
- Virtualisation experience with VMware/Hyper-V
- Experience with Backup Solutions
- Prior experience in an MSP environment (desired)
We estimate the salary for this position to be around £35,000 - £45,000 per annum, depending on experience.
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