First Line IT Solutions Expert

2 weeks ago


Exeter, Devon, United Kingdom Venn Group Full time
Job Description

This First Line IT Solutions Expert role is ideal for individuals who enjoy working in an IT support environment and take pride in delivering exceptional customer service. Key responsibilities include:

Key Responsibilities:
  • Support internal and external stakeholders through Service Desk functions, consistently meeting customer expectations and adhering to operational and service level agreements.
  • Implement and maintain a robust IT security framework, granting clients only the necessary access for their duties.
  • Process IT-related incidents and service requests, capturing relevant details and documenting them in the IT Service Management system.
  • Provide frontline IT technical assistance, encompassing print queue administration and essential information provision.
  • Manage user accounts for integrated IT applications, adhering to trust-established guidelines and protocols.
  • Redirect complex cases to advanced support teams for further analysis and resolution, actively tracking progress against established deadlines.
  • Regularly update the electronic directories of IT users, documenting new hires, exits, and any changes with accuracy and promptness.

The expected hourly rate for this position is £15.05 via umbrella, with the expectation of a standard full-time schedule. The approximate annual salary would be around £31,212.



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