Technical Support Specialist

1 week ago


Warrington, Warrington, United Kingdom Betfred Group Full time

Established in 1967, Betfred Group is a leading international betting and gaming operator. As a Service Delivery and Support Professional, you will play a critical role in maintaining the integrity of our retail operations.

About the Role

This exciting opportunity requires an individual with strong technical skills to support and maintain our IT infrastructure across the UK retail estate. The successful candidate will be responsible for delivering comprehensive service support and service delivery engineering functions, ensuring our operations remain cost-effective and efficient.

The shift pattern for this role is 4 out of 7 days, with 40 hours worked per week. Your primary responsibility will be to install, maintain, and repair network infrastructure, audio-visual equipment, CCTV systems, self-service terminals, and IT equipment associated peripherals.

Key Responsibilities
  • Installation, maintenance, and repair of network infrastructure, audio/visual equipment, CCTV systems, self-service terminals, and IT equipment associated peripherals.
  • Reporting to engineering management and liaising with Retail Service Desk and Retail Support on a daily basis.
  • Maintaining a high level of computer literacy and problem-solving skills, with the ability to work safely and escalate any issues to senior management when necessary.
Requirements
  • A starting salary of £31,500.
  • An estimated salary range of £35,000 - £45,000 based on experience and location.
  • A proactive approach and ongoing commitment to personal development, with a focus on staying up-to-date with industry developments and best practices.


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