Experience and Visitor Experience Manager

3 weeks ago

Marlborough, Wiltshire, United Kingdom The National Trust Full time
About the Role

We are seeking a talented individual to join us at the Avebury World Heritage Site, bringing expertise in both Visitor Experience and Visitor Welcome. This dynamic role combines responsibility for creating engaging visitor experiences and ensuring exceptional service standards. You will play a vital role in making each visit to Avebury memorable and enjoyable, which includes managing Summer Solstice and seven other Observances throughout the year, while also driving financial success by managing budgets effectively and seizing income-generating opportunities.

Key Responsibilities

• Develop and oversee the implementation of our Programming and Interpretation plans, working with both internal teams and external partners to co-create engaging experiences.
• Manage the strategic direction of visitor interpretation, ensuring that activities meet audience needs while enhancing the property's financial sustainability.
• Oversee the Visitor Welcome teams, responsible for delivering excellent visitor service and ensuring that the site is presented to the highest standards.
• Manage budgets, facilitate partnerships, and ensure compliance with health and safety standards.
• Manage the safe and inclusive delivery of Summer Solstice and seven other Observances throughout the year.

What We Offer

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

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