Experience and Visitor Experience Manager

4 weeks ago

Marlborough, Wiltshire, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as the Experience and Visitor Programming Manager at the Avebury World Heritage Site. This dynamic role combines responsibility for creating engaging visitor experiences and ensuring exceptional service standards.

Key Responsibilities
  • Develop and oversee the implementation of our Programming and Interpretation plans, working with internal teams and external partners to co-create engaging experiences.
  • Manage the strategic direction of visitor interpretation, ensuring that activities meet audience needs while enhancing the property's financial sustainability.
  • Oversee the Visitor Welcome teams, responsible for delivering excellent visitor service and ensuring that the site is presented to the highest standards.
  • Manage budgets, facilitate partnerships, and ensure compliance with health and safety standards.
  • Manage the safe and inclusive delivery of Summer Solstice and seven other Observances throughout the year.
Requirements
  • Experience in delivering visitor programming within the cultural, heritage, or environmental sectors.
  • Experience in managing diverse teams of staff and volunteers.
  • A trained eye for highest presentation standards.
  • An understanding of audience insight and a proven track record of applying it.
  • A track record in business development within the cultural, heritage, or environmental sector.
  • Experience in managing budgets and margins to maximise sales, income, and control costs.
  • Experience in managing operational risk, including how to assess and manage risk effectively.
  • Excellent written and verbal communication skills.
  • The ability to build effective partnerships.
About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture where everyone feels they belong. We welcome and value difference, and we are looking for someone who shares our values and is passionate about delivering exceptional visitor experiences.

What We Offer
  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.

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