Business Operations and Customer Experience Coordinator

3 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Reed Full time

A leading manufacturer seeks a Business Operations and Customer Experience Coordinator to join their team.

Responsibilities:
  • Manage customer issues and monitor key performance indicators to ensure high-quality service delivery.
  • Conduct financial checks to verify accurate margins and optimize operational efficiency.
  • Support the customer service team by providing guidance and assistance to enhance service quality.
  • Promote business growth and improve customer experiences through proactive service enhancements.
Requirements:
  • Experience in customer service within a regulated environment.
  • Strong analytical skills.
  • Effective communication and interpersonal skills to support and lead customer service initiatives.
  • A proactive and driven attitude with a commitment to improving business processes and customer satisfaction.
Benefits package:
  • A competitive salary of up to £30,000 per annum.
  • Opportunities for professional development and training.
  • A dynamic and supportive work environment.
  • Free parking.
  • 22 days holiday plus bank holidays.


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