Customer Service Representative
2 weeks ago
Müller UK & Ireland Job Opportunity
We're seeking a skilled Customer Service Advisor to join our team in East Kilbride. As a Customer Service Advisor, you will play a crucial role in delivering excellent customer service and ensuring all calls are answered within the service level agreement.
Key Responsibilities:
- Data Entry - Order Capture using AS400/SAP systems
- Customer engagement via Call & Email handling both inbound and outbound
- Continuous Improvement - Follow structured ways of working and Standard Operating Procedures
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues
Requirements:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
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