Customer Service Representative

2 weeks ago


East Kilbride, South Lanarkshire, United Kingdom Müller Full time

Müller UK & Ireland Job Opportunity

We're seeking a skilled Customer Service Advisor to join our team in East Kilbride. As a Customer Service Advisor, you will play a crucial role in delivering excellent customer service and ensuring all calls are answered within the service level agreement.

Key Responsibilities:

  • Data Entry - Order Capture using AS400/SAP systems
  • Customer engagement via Call & Email handling both inbound and outbound
  • Continuous Improvement - Follow structured ways of working and Standard Operating Procedures
  • Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues

Requirements:

  • Excellent customer service skills
  • Awareness of body language / tone
  • Able to construct written communication professionally
  • Able to give and receive constructive feedback
  • Able to defuse a confrontational situation
  • Able to wrap up a call timely and efficiently
  • Able to multitask and work within pressured environment
  • Working knowledge of Microsoft Word and Excel


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