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Medical Office Coordinator
2 months ago
About the Role:
We are seeking a highly skilled and experienced Medical Receptionist to join our team at Northumberland Park Medical Group. As a Medical Receptionist, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive experience and maintaining a professional demeanor.
Main Responsibilities:
- Provide exceptional customer service: Greet patients warmly, assist with inquiries, and ensure a positive experience.
- Maintain a professional demeanor: A polite and courteous telephone manner.
- Manage multiple tasks: Effectively handle various responsibilities simultaneously, including scheduling appointments, answering calls, and processing paperwork.
- Work collaboratively: Function well within a multi-disciplinary team, collaborating with healthcare professionals and other staff.
- Utilize technology proficiently: Demonstrate strong IT skills and proficiency in medical software systems.
About Our Practice:
Northumberland Park Medical Group is a well-established primary care practice dedicated to providing high-quality healthcare in a friendly and welcoming environment. We are committed to meeting the unique healthcare needs of our patients and fostering a collaborative and supportive atmosphere.
Our Team:
Our dedicated team consists of:
- 3 Partners
- 2 Salaried GPs
- 2 Physician Associates
- 2 Practice Nurses
- 2 Nurse Associates
- Phlebotomist
- Pharmacist
- Pharmacy Technician
- 10 Receptionists/Administrators
- Physiotherapist
- Mental Health Team
- 1 Practice Manager
- 1 Business Manager
Requirements:
- Maths and English GCSE or equivalent
- Experience of working with public/patients
- Desirable: Customer Service NVQ or equivalent, experience of working in an NHS or Healthcare setting, knowledge of clinical computer systems (SystmOne)
Person Specification:
- Essential: Maths and English GCSE or equivalent
- Desirable: Customer Service NVQ or equivalent, experience of working in an NHS or Healthcare setting, knowledge of clinical computer systems (SystmOne)
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
