Complaints Resolution Specialist

7 days ago


Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000
Complaints Manager Job Description

Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.

This role is available on a hybrid or office-based basis, depending on your preference. The successful candidate will be responsible for managing and resolving customer complaints with empathy, professionalism, and integrity.

Key Responsibilities:
  • Manage the entire complaints process from initiation to resolution, ensuring compliance with regulatory requirements and company policies.
  • Collaborate with internal departments to address root causes of complaints and implement corrective actions.
  • Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
  • Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.
Requirements:
  • Previous experience in a similar role is essential, with a background in the financial services industry being highly desirable.
  • Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
  • Knowledge of FCA regulatory requirements is advantageous.

This is an excellent opportunity for a motivated and experienced Complaints Manager to join a dynamic team and contribute to the company's customer service initiatives.



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