Complaints Resolution Specialist
7 days ago
Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.
This role is available on a hybrid or office-based basis, depending on your preference. The successful candidate will be responsible for managing and resolving customer complaints with empathy, professionalism, and integrity.
Key Responsibilities:- Manage the entire complaints process from initiation to resolution, ensuring compliance with regulatory requirements and company policies.
- Collaborate with internal departments to address root causes of complaints and implement corrective actions.
- Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
- Serve as a point of escalation for complex or high-priority complaints, using strong problem-solving skills and a proactive approach to resolution.
- Previous experience in a similar role is essential, with a background in the financial services industry being highly desirable.
- Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
- Knowledge of FCA regulatory requirements is advantageous.
This is an excellent opportunity for a motivated and experienced Complaints Manager to join a dynamic team and contribute to the company's customer service initiatives.
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Complaints Resolution Specialist
7 days ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler Job DescriptionMichelle Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a Complaints Handler, you will be responsible for receiving and investigating customer complaints, providing prompt and accurate resolutions, and identifying recurring issues or trends.Key Responsibilities:Receive and respond to...
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Complaints Resolution Specialist
7 days ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler Job DescriptionMichelle Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a Complaints Handler, you will be responsible for receiving and investigating customer complaints, providing prompt and accurate resolutions, and identifying recurring issues or trends.Key Responsibilities:Receive and respond to...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler RoleMichele Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a key member of the complaints department, you will be responsible for receiving and investigating customer complaints, providing prompt and accurate resolutions, and identifying recurring issues or trends.Key Responsibilities:Receive and respond...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler RoleMichele Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a key member of the complaints department, you will be responsible for receiving and investigating customer complaints, delivering initial findings, and providing prompt and accurate resolutions.Key Responsibilities:Receive and respond to customer...
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Complaints Resolution Specialist
2 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager. This role offers a competitive salary package up to a negotiable £40,000 per annum, with the flexibility to work from home or in the office. As a Complaints Manager, you will be at the forefront of the company's customer...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler RoleMichele Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a key member of the complaints department, you will be responsible for receiving and investigating customer complaints, delivering initial findings, and providing prompt and accurate resolutions.Key Responsibilities:Receive and respond to customer...
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Complaints Resolution Specialist
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £30,000Complaints Handler RoleMichele Denny Recruitment is seeking a skilled Complaints Handler to join their team. As a key member of the complaints department, you will be responsible for receiving and investigating customer complaints, delivering initial findings, and providing prompt and accurate resolutions.Key Responsibilities:Receive and respond to customer...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager. This role offers a competitive salary package up to a negotiable £40,000 per annum, with the flexibility to work from home or in the office. As a Complaints Manager, you will be at the forefront of the company's customer...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager. This role offers a competitive salary package up to a negotiable £40,000 per annum, with the flexibility to work from home or in the office. As a Complaints Manager, you will be at the forefront of the company's customer...
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Complaints Resolution Specialist
4 days ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £45,000Complaints ManagerM Michelle Denny Recruitment is partnering with a market-leading group of companies in Diss to find an experienced Complaints Manager.This role is available on a hybrid or office-based basis, depending on your preference. Please note, this would be 3 days in the office, and 2 from home.Key ResponsibilitiesManage the entire complaints...
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Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...
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Complaints Resolution Specialist
1 week ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...
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2 weeks ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...
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Complaints Resolution Specialist
1 week ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...
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Complaints Resolution Specialist
1 week ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...
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Complaints Resolution Specialist
1 week ago
Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time £40,000Michelle Denny Recruitment is partnering with a market-leading group of companies in the financial services industry to find an experienced Complaints Manager. This role offers a competitive salary package up to £40,000 per annum, with opportunities for career advancement and professional development.As a Complaints Manager, you will be responsible for...