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Vendor Service Operations Manager
2 months ago
We are seeking a highly skilled Vendor Service Manager to join our Barclays Execution Services division. As a key member of our team, you will play a pivotal role in shaping the future of our operations.
Key Responsibilities- Oversee operations and maintain processes, risk management initiatives, and compliance with relevant regulators.
- Identify trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.
- Manage operations for a business area and promote efficient processes, risk management, and compliance initiatives to support the bank's operations.
- Collaborate with internal stakeholders (including business leaders, project managers, and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Manage operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality.
- Manage and develop KPIs to measure the effectiveness of operation functions, utilizing data and technology to support the identification of areas that require improvement.
- Comply with all regulatory requirements and internal policies related to customer experience.
- Create a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure the people agenda remains focused on the right areas.
- Manage attrition by working closely with HR in implementing retention initiatives for the workforce.
- Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
- Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
