Luxury Hotel Assistant
1 day ago
We are looking for a Luxury Hotel Assistant to join our team at The Acorn Inn. This is a part-time role that requires excellent customer service skills, interpersonal skills, attention to detail and previous experience in a similar role in a luxury hotel environment.
The successful candidate will have a competitive salary of £11.44 per hour + service charge, plus a range of benefits including free meals on duty and a 30% discount on food and 25% discount on beverages in any Red Carnation Hotel outlets.
Key responsibilities include:
- Providing exceptional service to our guests, creating memorable experiences through emotional engagement and high attention to detail
- Familiarising themselves with all menus and products available, including fine local cuisine
- Maintaining the highest level of cleanliness and hygiene in food service areas
- Assisting with restaurant operations, including in-house telephone calls and messages from guests, as well as taking reservations to company standards
- Working collaboratively with other departments such as Housekeeping and Kitchen porter
We pride ourselves on our commitment to developing our staff and have won numerous awards, including Best Employer and Sustainable Business at the Cateys.
In return for your hard work, you can expect:
- Professional training and development opportunities
- A recommend friend and family bonus scheme worth up to £600
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection
- Staff Appreciation Party and other Employee Recognition Events
This is an exciting opportunity to join a family-owned hotelier business with 18 stunning properties worldwide.
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