Store Manager

1 month ago

Dagenham, Greater London, United Kingdom PENHALIGON'S Full time
Store Manager

We are seeking a highly skilled and experienced Store Manager to lead our Bluewater boutique. As a Store Manager, you will be responsible for the overall management of the store, staff, merchandise, and customer service, ensuring the highest standards of operational and merchandising excellence.

Key Responsibilities

Profit and Sales Generation:

  • Meet sales goals and objectives, analyzing sales reports and data to drive business strategies.
  • Set individual sales goals for Fragrance Consultants, ensuring alignment with store business objectives.
  • Motivate sales team members to meet assigned sales and productivity goals, providing coaching and feedback.
  • Develop Fragrance Consultants' selling techniques, ensuring they are fluent in product knowledge.
  • Demonstrate sales leadership on the selling floor, driving results and customer satisfaction.

Customer Service:

  • Ensure Fragrance Consultants provide exceptional customer service, maintaining client relationships and communication.
  • Manage client databases, utilizing information to increase sales and client contact.
  • Resolve client problems and complaints promptly and effectively.
  • Assist Fragrance Consultants with customer service issues, such as dissatisfied customers and returns.
  • Organize special events, including collection previews, client events, and sales events.

Operations:

  • Ensure staffing levels and work schedules meet floor coverage requirements.
  • Manage risk, physical security, store cash controls, and inventory management.
  • Deliver team member training on register usage and maintenance.
  • Execute management register functions, participate in bi-annual inventories, and manage cash control procedures.

Merchandising/Visual:

  • Implement merchandising directives and execute effective merchandising strategies.
  • Partner with operations, logistics, and product teams to ensure appropriate assortment for the store.
  • Maintain a neat, clean, and organized selling floor, reflecting the correct visual image.
  • Ensure display, fixture, and visual area presentation aligns with current visual direction.
  • Identify and communicate product concerns in a timely manner.

Human Resources:

  • Recruit, train, and develop team members, ensuring all positions are filled in a timely manner.
  • Implement and follow up on training programs, seminars, and development opportunities for Fragrance Consultants.
  • Evaluate Fragrance Consultant performance, providing constant feedback to ensure results.
  • Resolve human resources issues promptly and effectively, partnering with HR when necessary.

Desired Skills and Experience:

  • Proven track record in a similar role, in a niche and luxury environment.
  • Results-oriented, with the ability to evaluate business data to drive results.
  • Effective problem solver, solutions-driven.
  • Excellent interpersonal skills, able to build constructive and effective relationships.
  • Influencing negotiator, able to lead others to action.
  • Experience in a fast-paced sales environment, with excellent customer service skills.
  • Resilient and persistent.
  • Ability to communicate effectively with all people at all levels.

Our Company Culture:

We embody our WHY - 'Creating meaningful experiences so that we inspire human connections' - and our values: Restless Curiosity, Contagious Enthusiasm, Fairness and Respect, Shaping Tomorrow, and Consciously Sustainable.

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