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Quality Management Lead
2 months ago
At IDEX Consulting Ltd, we are seeking a highly skilled Quality Management Lead to join our team. As a key member of our Commercial Insurance Team, you will be responsible for managing a team of Commercial Account Handlers and ensuring the delivery of exceptional customer service.
Key Responsibilities:- Manage a team of Commercial Account Handlers to achieve company forecasts, plans, targets, and budgets.
- Provide a comprehensive commercial insurance service to existing and potential new customers.
- Monitor personal and team members' performance against objectives, forecasts, plans, targets, and budgets, and provide regular feedback to the Commercial Director.
- Carry out appraisals and performance reviews.
- Manage the team on a day-to-day basis, including monitoring team members' holidays and sicknesses, and preparing and participating in disciplinary and grievance meetings in conjunction with HR.
- Provide coaching, mentoring, and professional advice and support to team members when required.
- Identify, recommend, and agree corrective action with the Commercial Manager for any issues with you or your team, where deviations in performance below plans occur, or where other problems arise affecting sales or customer satisfaction.
- Be responsible for ensuring the collection of monies from clients within the company's agreed credit period, both for yourself and your team, while maintaining good relationships with those clients and with insurers.
- Advanced commercial insurance knowledge and experience.
- Strong and effective organisational/time management skills.
- Experienced user of IT systems and Microsoft packages, including Word, Excel, PowerPoint, and Outlook.
- Ability to adapt to a fast-paced organisation from a change management perspective.
- Ability to learn and understand new subjects quickly, and deliver high-quality output within tight deadlines.
- A variety of additional benefits, including a pension, 24-hour support for you and your family's physical and mental wellbeing, one day's paid volunteering day to give back to our communities, and the opportunity to gain a professional insurance qualification.
- Hybrid working, with a mix of home and office working.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking to take the next step in your career, please get in touch today for a confidential chat.
