Quality Management Lead

1 month ago


Ipswich, Suffolk, United Kingdom IDEX Consulting Ltd Full time £55,000
Job Title: Quality Management Lead

At IDEX Consulting Ltd, we are seeking a highly skilled Quality Management Lead to join our team. As a key member of our organization, you will be responsible for managing a team of Commercial Account Handlers and ensuring the delivery of high-quality commercial insurance services to our clients.

Key Responsibilities:
  • Manage a team of Commercial Account Handlers to achieve company forecasts, plans, targets, and budgets.
  • Provide comprehensive commercial insurance services to existing and potential new customers.
  • Monitor team members' performance against objectives, forecasts, plans, targets, and budgets, and provide regular feedback to the Commercial Director.
  • Carry out appraisals and performance reviews, and manage the team on a day-to-day basis.
  • Identify, recommend, and agree corrective action with the Commercial Manager for any issues with the team or deviations in performance.
  • Be responsible for ensuring the collection of monies from clients within the company's agreed credit period.
Requirements:
  • Advanced commercial insurance knowledge and experience.
  • Strong and effective organizational/time management skills.
  • Experienced user of IT systems and Microsoft packages, including Word, Excel, PowerPoint, and Outlook.
  • Ability to adapt to a fast-paced organization from a change management perspective.
  • Ability to learn and understand new subjects quickly and deliver high-quality output within tight deadlines.
What We Offer:
  • A variety of additional benefits, including a pension, 24-hour support for physical and mental wellbeing, and the opportunity to gain a professional insurance qualification.
  • Hybrid working with a mix of home and office working.
  • The opportunity to take the next step in your career and manage a team.


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