Front Desk Supervisor

3 weeks ago

Ewloe, Flintshire, United Kingdom Village Hotels - St Davids Full time

Role Overview

As a key member of our front-of-house team, you will be responsible for ensuring our guests receive exceptional service and have a memorable experience at Village Hotel Club. This diverse and challenging role requires a high level of initiative, problem-solving skills, and the ability to motivate and engage others.

Key Responsibilities

  • Lead the reception team to deliver outstanding guest service
  • Manage the front desk and ensure a smooth check-in and check-out process
  • Collaborate with other departments to ensure seamless service delivery
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Provide excellent customer service and resolve any issues promptly

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Complimentary Health and Wellness Membership at your home Club
  • Discounts on overnight stays at Village Hotels
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
  • Excellent training and development opportunities
  • A fun, supportive, and inclusive work environment

Requirements

To be successful in this role, you will need:

  • An infectious personality and excellent communication skills
  • Initiative to solve problems and improve processes
  • Ability to motivate and engage others
  • Team player with a collaborative approach
  • A passion for delivering outstanding guest service

About Us

Village Hotel Club is a dynamic and innovative hospitality company that offers a unique and exciting work environment. We are committed to providing exceptional service and creating memorable experiences for our guests.

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