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Team Leader

4 weeks ago

Tooting Bec, United Kingdom Servol Community Services Full time

About Servol Community Services

Servol Community Services is a leading charity providing high-quality accommodation and support for adults living with enduring mental health conditions.

Our purpose is to help people on their journey to mental wellness, purpose, and independence.

We provide crucial support to some of the most vulnerable people, which can have a significant positive impact on their quality of life.

About the Role

As a Team Manager, you will be fully involved in the day-to-day management of our services, working across all London service delivery sites.

You will lead and develop the competence of direct reports, focusing on housing management to ensure that the services deliver on quality and financial targets.

Key Responsibilities

  1. Lead and motivate your team to ensure the championing of and maintenance of a positive local culture.
  2. Deliver effective supervision, appraisal, and team meetings with staff.
  3. Participate in staff recruitment and induction, ensuring that the probation period for all new staff is rewarding, effective, and managed robustly.
  4. Be responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans.
  5. Be responsible for managing poor/under performance appropriately with support from the HR Manager.
  6. Ensure that Key Performance Indicators required as part of the Contract are met and recorded correctly.
  7. Participate in/monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with our service user's needs.
  8. Deliver awareness sessions on a range of topics for all service delivery staff.

Requirements

  • Level 3 qualification in Health & Social Care
  • Line manager/leadership qualification
  • Proven and demonstrable experience of leading/developing the skills, knowledge, and experience of a team within a health and social care environment.
  • Strong verbal and written skills and ability to convey information clearly.
  • Ability to demonstrate practical experience of IT systems and email.
  • A working understanding of legislation and procedures for the protection of vulnerable adults.
  • An understanding of Health and Safety and risk management issues & reporting.
  • Calm and resilient, does not let emotion adversely affect them or obscure their judgement.
  • A practical and logical mind for problem solving.
  • Thrives on change and enjoys dynamic diverse environments.