Financial Services Team Manager
15 hours ago
Job Title: Financial Services Team Manager
Company Overview:
Ultimate Banking is a mortgage and savings provider offering a wide portfolio of products. They seek an experienced leader to manage colleagues within the Savings Support Team.
Salary: Estimated £35,000 - £50,000 per annum, depending on experience.
Job Description:
The Savings Support Team has circa 14 members, handling savings queries via telephone, online, and specialist transactions. The strategy involves two team leaders with line management responsibilities for circa 6/7 individuals.
Duties:
- To deliver a quality service to savings customers as an expert for complex transactions.
- Provide help, support, and feedback to customers and colleagues.
- Ensure vulnerable characteristics are effectively identified and needs met.
- Work with Savings Transformation lead to identify processes for development and improvement, operating in line with quality assurance guidelines.
- Ensuring the customer journey results in good customer outcomes.
- Lead the team to, and personally deliver exceptional customer service in line with defined standards.
- Manage the accurate and timely completion of risk-based actions such as audit, complaints, and risk reports.
- Ensure accurate processing, timely release, and competent authorisation of electronic payments processed via the Savings support team in line with Payment Service Regulations.
- Take ownership for your own training and development requirements and proactively drive the process.
Requirements:
- Previous experience within a call centre environment.
- Prior experience/exposure of leadership i.e. assistant manager, supervisor, coaching, and/or training.
- Experience within a regulated environment would be desirable.
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