Enterprise Service Management Expert

3 days ago


London, Greater London, United Kingdom Atos SE Full time

We're Atos SE, a global leader in data-driven digital transformation with an annual revenue of around €5 billion and a presence in over 47 countries. Our team of 55,000 world-class talents brings unique expertise to all industries through our deep understanding of the full digital continuum.

We're proud to be an Elite ServiceNow partner, with a strong reputation for customer satisfaction and a global footprint. Our Centre of Excellence for ServiceNow has been established through the hard work and dedication of over 500 experts and 1300 certifications.

About the Opportunity:

The ServiceNow Senior Technical Consultant will have the opportunity to work closely with customers to understand their business and technical requirements. You'll propose solutions to address business challenges and then lead the technical delivery of the chosen design.

This role is ideal for individuals with experience in Enterprise Service Management or SaaS technical delivery in areas such as ServiceNow, ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell).

  • Designing and implementing creative solutions to resolve complex business problems, technology issues, process and people challenges.
  • Working with Pre-Sales and Delivery teams to support client presentations, workshops, proof of concept designs and responses to technical enquiries.
  • Leading hands-on technical delivery of ServiceNow solutions from design and development through testing and implementation.
  • Mentoring others and sharing best practices and knowledge.

To succeed in this role, you'll need proven software implementation experience, leadership skills in managing small teams and projects, knowledge of IT and Enterprise Service Management, and expertise with ServiceNow or equivalent ITSM toolsets.

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