New Homes Mortgage Administration Advisor
5 days ago
About Us
The New Homes Group is a leading provider of new homes mortgage services in the UK, serving over 70,000 Lifetime Members.
We are committed to delivering exceptional customer experiences and ensuring that our customers' mortgage journeys are seamless and stress-free.
In this role, you will be responsible for managing customer interactions, processing mortgage renewals and applications, and collaborating with internal teams to ensure a smooth customer experience.
Your Role
As a Full Time Customer Service and Administration Professional, you will:
- Manage customer inquiries and provide timely responses via phone and email
- Process mortgage renewals and applications efficiently and accurately
- Collaborate with internal teams to ensure smooth customer journeys
- Meet or exceed performance targets and KPIs
What We Offer
- A competitive starting salary of £22,500 with incremental increases in line with role progression
- Performance-related bonuses
- Opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy subject to performance and application
Our Culture
We pride ourselves on our collaborative and supportive team environment, where every employee has the opportunity to grow and develop their career.
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we would love to hear from you.
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