Mortgage Administrator with Excellent Client Service

6 days ago


Peterborough, Peterborough, United Kingdom Taskmaster Full time
About the Role

We are seeking an experienced Mortgage Administrator to join our team at Taskmaster. This is a fantastic opportunity for a skilled professional to work in a fast-paced environment, providing exceptional client service and ensuring seamless mortgage application processes.

Key Responsibilities
  • Deliver high-quality administrative support to mortgage advisors, prioritizing tasks effectively and meeting deadlines.
  • Maintain accurate records and documentation, adhering to FCA regulations and data protection standards.
  • Liaise with lenders, solicitors, and clients throughout the mortgage application process, resolving any issues promptly.
  • Utilize CRM systems and lender platforms efficiently, optimizing workflows and improving productivity.
Requirements
  • Minimum 2-3 years of experience in a mortgage administration role within a financial services environment.
  • Solid understanding of the UK mortgage market, including different types of mortgage products.
  • Proficiency in using Microsoft Office Suite and client management software.
Salary and Benefits

The successful candidate will receive a competitive salary of £13.00 per hour, plus additional benefits, including a comprehensive training program and opportunities for career advancement.

Regulatory Knowledge and Compliance
  • Up-to-date understanding of anti-money laundering (AML) regulations.
  • Knowledge of GDPR and data protection regulations.
  • Ensuring all client files are maintained in line with FCA guidelines and company policy.
Communication and Client Relations
  • Strong written and verbal communication skills.
  • Ability to provide high-quality customer service and handle client queries professionally.
Problem-Solving Abilities
  • Ability to handle complex cases, troubleshoot issues, and liaise with lenders to resolve problems.
  • Experience identifying and addressing potential application delays and proactively finding solutions.


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